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Course Outline
Introduction
- How communication can make or break a company
- The evolution of organizational teams
- What is emotional intelligence?
Communication
- Identifying areas for improvement in communication
- Approaches to improving communication
- Staying objective (not taking things personally)
- Saying what you really mean to say
- The role of emotions
- The importance of empathy
Teamwork
- Efficient teams vs inefficient teams
- Identifying the common objective
- Identifying individual needs
- Setting goals and tracking results
- Achieving synergy
Managing a Team
- The importance of the leader
- Taking responsibility (owning the problem)
- Leading by example
- Making meetings short, sweet and engaging
- Measuring progress
- Cultivating future leaders
Emotional Intelligence
- What is emotional intelligence?
- Measuring emotional intelligence
- Understanding and leveraging emotions to relate better
- Identifying personality types within your team
- Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
Requirements
- Experience working in a team
Audience
- Team leaders and members
- Managers
7 Hours
Testimonials (2)
active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring
Anita Albert - Euro-Center Prague
Course - Communication and Teamwork
The interesting exercise, good timing, professionalism of trainer