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Course Outline
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
- Change Enablement
- Deployment Management
- Release Management
- Service Configuration Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Service Level Management
- Continual Improvement
- Information Security Management
Requirements
ITIL®️ 4 Foundation Exam
21 Hours
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
